FAQs

  • Be sure to have a valid i.d. or driver's license and your insurance card(s) with you.

    It is also a good idea to have an updated list of all your medications. This list should include prescription and over-the-counter vitamins/medications.

  • Yes, we accept most insurances but that does not mean we participate. Participating with a particular insurance company means that we have an agreement to accept their allowed amount for a particular service.  Accepting most insurances means that we will bill your insurance company for you but we do not have any formal agreement with them and you are responsible for any amount the insurance company does not pay. Please be prepared to pay your co-pay, if you have one, when you check in for your appointment.

    We do not accept out of state Medicaid plans.

    If you have a question regarding your coverage or eligibility,  please contact your insurance company.

  • Yes. The price of self-pay services will depend on the type of visit. Our office visits start at $175 and go up in price depending on the services you receive.

  • The cost of a visit to Superior Walk-In & Family Health varies based on the services you receive and the specifics of your insurance plan. We accept most major insurance plans and also offer affordable pricing for those without insurance.

    Patients are responsible for any external laboratory or radiology fees associated with visits.

    You can review our fee schedule here

  • Our Marquette clinic is comprised of two care centers:

    1) Urgent Care

    Monday - Sunday | 8:00 AM - 8:00 PM

    Open 365 days a year!

    2) Primary Care

    Monday - Thursday | 8:30 AM - 4:00 PM

    Friday | 8:30 AM - 2:00 PM (nurse only)

  • For billing questions, please call our main billing department in the Munising clinic at (906) 387-4220.

  • Face masks are optional.

    We kindly ask that you wear a mask if you are being seen for any contagious illness or symptoms.

    We follow CDC guidelines for masking, masking mandates may change periodically.

  • The fee you pay is for a clinical assessment. The provider will review your situation and use their independent clinical judgement to recommend the most appropriate treatment option for you. This may include prescribing medication, recommending over-the-counter medications or home treatments, or recommending a higher level of care for further evaluation (such as an emergency department or specialist).

    We cannot offer refunds solely because the provider determines a prescription medication is not the best option, a medication cannot be safely prescribed  based on the information available, does not prescribe your preferred medication, or due to issues related to pharmacy medication pickup.

 FAQ - Urgent Care

  • If you think you are experiencing a life-threatening condition, call 911 or seek immediate medical attention at the nearest emergency department.

    The emergency room is used for more serious health conditions. These include seizures, loss of consciousness, newborn fevers, uncontrollable bleeding, weakness/numbness on one side, slurred speech, chest pain, difficulty breathing, severe pain, severe burns, and vaginal bleeding with pregnancy. These conditions require more targeted medical care or extended hospital stays.

    Always call 911 and don't drive yourself to the Emergency Department if you are having difficulty breathing, shortness of breath, a life or limb threatening injury, or signs of stroke or heart attack.

  • No appointment necessary! We are a walk-in clinic which allows our patients to be seen at their convenience

  • Superior Walk-In providers will evaluate and treat patients of all ages, including infants. Depending on the presenting symptoms, infants may need to be directed for further evaluation, but our team of clinicians can help to determine the best plan of treatment. While Superior Walk-In will evaluate anyone – regardless of age – who visits one of our centers, our providers may triage infants (6 months or younger) and refer them back to their pediatrician or ER, where they can receive the best possible care.

  • Superior Walk-In treats a wide variety of injuries and illnesses, including sprains, flu, skin ailments, urinary tract infections, sexually transmitted infections, strep throat, and more. Our centers have the necessary equipment onsite to provide top quality care. If deemed necessary, our medical professionals can complete x-rays, limited ultrasounds, laboratory services (such as strep tests and urinalysis), EKGs, sutures, and more.

  • Most lab and x-ray results come back in 24 to 48 hours. We will call you if a change in treatment is needed.

    Depending on the type of labs ordered it may take 2 to 14 days to obtain and phone results.


    Final radiology reports from weekend x-rays (Friday evening through Sunday) are usually available the following Monday or Tuesday.

  • Prescriptions for chronic (long term) conditions require management through a primary care provider. Our urgent care providers may potentially prescribe limited prescription refills. However, we cannot provide refill prescriptions for controlled substances.

 FAQs - Primary Care

    • Prenatal and obstetric care, hospital inpatient care, pediatric immunizations, and limited chronic pain management (see What if I need a controlled substance or pain medications? for more details).

    • We do not offer pediatric specialty services. Pediatric patients aged 10 years and older may be considered for primary care on an individual basis.

  • We require 48 to 72 hours to accommodate your prescription refill requests. Please check with your pharmacy to see if you have existing refills.

  • Lab results will be phoned to patients and are also available for you to view on the Tebra patient portal.  Depending on the type of labs ordered it may take 2-14 days to obtain and phone results.

    Login to your Tebra patient portal here

  • Messages and phone calls will be returned in a timely manner.  Please note our primary care office is not open on the weekends and has limited hours of operation on Fridays.

  • If you have not heard from the specialist’s office within 7 business days, please contact our office.

  • If you have not heard from central scheduling within 7 business days, please contact our office.

  • Our urgent care is open and available to assist you until 8pm, 365 days a year.  We would be happy to address your acute needs when the primary care office is closed.


    After Hours Phone Line from 8pm-8am: 906.202.2001

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    If you are experiencing an emergency please call 911 or go to the nearest emergency room (examples include; heart attack, difficulty breathing, stroke-like symptoms, high blood pressure, loss of consciousness, and severe allergic reactions).

    • We cannot guarantee that you will still be seen if you are more than 10 minutes late for your scheduled appointment. We will gladly reschedule the appointment.

    • Broken or “no show” appointments are subject to a $25 broken appointment fee, as outlined by our Broken Appointment Policy

    .

  • Controlled substances are not the preferred primary treatment option for most chronic conditions. As a primary care practice, we do not provide management of chronic pain (pain lasting longer 3+ months) with controlled substances. If your pain lasts longer than expected and is not adequately controlled with non-opioid medications and treatments, we will work with you, various treatment modalities, and appropriate specialists to ensure your pain is addressed.

    Controlled substances like:

    • Narcotic/opioid medications to treat acute pain

    • Stimulant medications to treat ADD/ADHD

    • Benzodiazepines to treat various mental health conditions

    may be prescribed after a thorough evaluation and confirmed clinical diagnosis.

    If controlled substances are prescribed, a Controlled Substance Agreement (CSA) will be reviewed and signed by the patient and provider.

    The CSA will further outline details not limited to urine drug screenings, a prescription drug monitoring program (PDMP), and regular face to face follow-up appointments throughout the course of treatment.

  • If you need to cancel an appointment, we ask that you please let us know at least 24 hours in advance.